This online course provides service professionals with enhanced communication skills required to deliver superior customer service.
Course Objectives
--Understand how your attitude affects your customers' experiences
--Learn communication skills to apply in your role as a service professional
--Learn the importance of internal and external customers and how they affect customer service for your clients
--Learn various communication tools and approaches relevant to providing service
--Learn customer service best practices using technology
--Understand and apply the tool or approach best suited for a specific customer service situation
To complete this course you will need:
--an email address
--a computer with high-speed (1Mbps or better) Internet access
--to be familiar with using a computer, email and the Internet
You will have 21 days from the day you receive your registration confirmation email to complete the course.
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