Identity Proofing Awareness Training

This training is for customer service representatives who need to verify a client's identity as part of their service delivery. It outlines the steps that staff can follow in order to be sure customers are who they say they are.

Learners who complete the course will be able to:
  • Define identity proofing
  • Identify their responsibilities and authority in the identity proofing process
  • Identify the consequences of accepting fraudulent identification
  • Identify the components of the identity proofing process
  • List characteristics of potentially suspicious behaviour
  • Identify the appropriate way to request personal information from a customer
  • List the four steps used to examine identity documents
  • Outline the process they should follow if they suspect fraud

Learners have 14 days to complete this two-hour course.

Important Note:
BC Government employees must purchase these seats using their Customer Account. Please do not use your Government issued Purchasing Card.

If you do not have an account number, please call 1-888-883-4766 (toll-free in B.C.).

QP Stock Number: 7540005471
Ministry Reference: 7540005471
In Stock: Available
Units of Issue: EA
ISBN:
Category: General Public, OS Online Training
Price: $45.00EA
Quantity:
PUBLIC SECTOR COURSES