Frequently Asked Questions

  1. Do I need an account to purchase from Open School BC?

    Most Open School BC resources can be purchased directly by credit card, as well as through an account. However, a few public sector e-learning resources do require an account. Here’s information on setting up a customer account.

  2. What forms of payment do you accept?

    We accept Visa, Mastercard and accredited purchase orders. We also accept company or school cheques and purchase orders. All cheques should be made payable to the Minister of Finance.

  3. What about unauthorized use of credit cards?

    Most banks or credit card providers either cover all charges resulting from unauthorized use of your credit card, or limit your liability to $50 Canadian. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

  4. What do you do about incorrect pricing?

    Despite our best efforts, a small number of the thousands of items available for purchase may be incorrectly priced. However, pricing reviews and updates occur daily and we fully expect these efforts will significantly reduce this problem. If an item's correct price is lower than the stated price, we will ensure that you are credited with the correct amount.

  5. Can you tell me more about Open School BC's resources?

    The Online Catalogue provides detailed information about each course and its related resources including product descriptions, product codes and prices. For information on Open School BC’s development model and services, visit our website.

  6. How long will it take to receive my order?

    Open School BC uses a number of technology solutions that link your order directly with our suppliers and warehouse sites. These solutions ensure that your order is received in real time and processed immediately. Open School BC has established delivery standards with our suppliers that ensure that your order will be processed within 5 – 7 business days. In British Columbia, orders should be received within 10 – 12 business days.

  7. Our Return Policy

    Open School BC’s return policy is detailed here.