Return Policy

For physical resources, unless otherwise noted, Open School BC will provide a refund:

  • in full, less shipping costs, for goods in saleable condition returned within 30 days of the date shipped.
  • less a 20% restocking fee for goods in saleable condition, returned after 30 days, and up to 6 months of the date shipped.
  • in full, including shipping costs, if the goods were damaged when received.


  • Print-On-Demand Products

Please complete the Returns Form prior to returning any publications and fax directly to 250 387-1120 for approval. Confirmation of approval is required. Please note, opening the Returns Form requires Adobe Reader.

For online courses, once the online course has begun, the sale is final. Please see the special conditions for FoodSafe Online and Foodsafe Frequently Asked Questions